Good questions
FREQUENTLY ASKED
Everything families ask us online and at the counter, in one place.
Online pickup orders
SHOPPING ONLINE
Browse one Schellens shop online and choose pickup in Charlottetown or Montague. Items live at one store or the other — if your pick is at the other location, we arrange the transfer to your pickup store for you. Pickup only — we never ship.
How does an online pickup order work?
Browse the shop, add what you like to your basket, choose Charlottetown or Montague as your pickup store and send us your order. We check the items, prepare them and let you know when they are ready to collect.
Do I pay online?
Not yet. Online card payment is still being connected, so nothing is charged on the website. Your order is a request to hold the items, and you pay at the counter when you pick up.
Can my basket mix items from both stores?
Yes. Pick one pickup store and we bring anything held at the other location over to it.
How long does a transfer take?
It depends on when our team can move the item between stores, so it takes longer than something already at your pickup store. We tell you when your order is ready rather than promising a set day.
Is pickup ever same day?
We do not promise same-day or instant readiness. Every order is confirmed by a staff member first, so please wait for the ready notification.
How will I know my order is ready?
We contact you with the details you gave at checkout, and your order page shows the current status any time you check it.
Can I change my pickup store after ordering?
Contact us and we will tell you what is still possible for that order. If the items have already been prepared or moved, we may need to redo the order.
What do I bring to pick up?
Bring your order number, and your name as it appears on the order, so we can match you to the right bag at the counter.
Can I cancel an order?
Yes. Contact us before you collect and we will cancel it and put the items back on the floor. Nothing is charged online, so there is nothing to refund.
Do you ship or deliver?
No. Schellens is pickup only, at the store you choose. There is no shipping, courier or delivery option.
Is what I see online really in the store?
Yes, listings come from our own inventory. Everything is one of a kind, so an item can sell on the floor before your order is confirmed — if that happens we tell you straight away.
In the store
VISITING SCHELLENS
Can I shop Schellens online?
Yes. Our online shop lists real items from our Charlottetown and Montague floors, and you choose the store where you would like to pick up. We do not ship anything.
How often do you put out new items?
Every single day. Staff process and tag items continuously, so the floor is different from one visit to the next.
Are items cleaned and checked?
Every item is inspected against our condition standards before it reaches the floor, and anything recalled or damaged is refused.
Can you hold an item for me?
Items on the floor go to the first family at the counter. If you found something in the online shop, start a pickup order and we will set it aside once we have confirmed it with you.
Do you take donations?
Yes — donations are the heart of Schellens. Drop clean, dry, bagged kids' items in the donation bin right inside the front entrance, any time we are open.
Is the store stroller friendly?
Yes. Aisles are wide enough for a double stroller and both locations have step-free or ramp access.
Do you have change rooms?
Yes, and our staff are happy to help you size up quickly if a little one is not in the mood to try things on.
What payment methods do you accept?
Debit, major credit cards, cash and Schellens store credit.
Donating
DONATING TO SCHELLENS
Where do I drop off donations?
In the donation bin right inside the front entrance, bagged or boxed, any time we are open. No appointment needed.
What can I donate?
Clean, dry, bagged kids' clothing, footwear, toys, books, accessories and suitable gear.
What can't you accept?
Recalled, unsafe, broken, wet, mouldy or smoke-damaged items — we cannot pass those on to another family.
Do I get paid or receive store credit?
No. Donations are given freely — there are no cash payouts, e-transfers or store credit for donated items.
Do I get a tax receipt?
No. Schellens is a family-run store, not a registered charity, so item donations are not eligible for tax receipts.
What happens to my donation?
Donated items become Schellens property. They may be sold in store, passed along, recycled or responsibly disposed of.
I have a crib, stroller or other large gear — bin or counter?
Please bring large gear to a staff member instead of the bin so it can be safety-checked first.
Is everything in the store donated?
Most of it starts as donations, and Schellens also buys selected Marketplace lots and sources from trusted Little Loves contacts.